Terms of service
TERMS OF SERVICE
GENERAL
This website, www.floofandco.com (“Website”), is owned and operated by SAI KRIDHAY ENTERPRISE PRIVATE LIMITED (“Company”, “we”, “us” or “our”), a company incorporated under the Companies Act, 2013.
The Company operates its pet lifestyle business under the trade name FLOOF & CO.
Store / Operating Address:
Floof & Co.
G-2-A & B, Ground Floor,
KKR Square, Sri Rama Colony,
Kavuri Hills Phase I, Madhapur Road,
Jubilee Hills, Hyderabad,
Telangana 500033, India
Website: www.floofandco.com
Customer Support Email: orders@floofandco.com
Phone / WhatsApp: +91 88866 36346
Before using the services available through Floof & Co., please read these Terms of Service together with our Privacy Policy, Refund Policy and Shipping Policy.
ACCEPTANCE OF TERMS
These Terms of Service (“Terms”) constitute a binding agreement between SAI KRIDHAY ENTERPRISE PRIVATE LIMITED, operating under the trade name Floof & Co., and you, the user, customer or purchaser (“you” or “your”).
By accessing this Website, creating an account, purchasing a product, using any service or otherwise interacting with the Website, you agree to be bound by these Terms and all policies published on the Website.
If you do not agree with these Terms, you should not use the Website or purchase products or services through it.
Any new features, products, services or tools introduced on the Website will also be subject to these Terms.
We may update these Terms from time to time. Any revised version will become effective once published on the Website.
GENERAL CONDITIONS
We reserve the right to refuse service to any person where permitted by applicable law.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the Website, its content, services or access to the Website without our prior written permission.
Information transmitted through the Website may pass through different networks and may undergo technical changes necessary for transmission or compatibility.
Payment and card information is processed through secure payment systems and is protected using applicable encryption and security measures.
MODIFICATIONS
Floof & Co. reserves the right to update, modify, suspend or discontinue any part of the Website, its services, policies, products or features at any time, subject to applicable law.
Where appropriate, material changes may be communicated through the Website or other available communication channels.
Your continued use of the Website after changes are published constitutes acceptance of the revised Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information displayed on the Website is accurate and up to date.
However, information relating to products, availability, pricing, images, colours, measurements, descriptions or other details may occasionally contain errors or become outdated.
We reserve the right to correct errors, update information or modify Website content at any time.
Historical information may be provided for reference and may not represent current information.
PRODUCTS AND SERVICES
Certain products or services may be available exclusively online or may be available in limited quantities.
Product availability is subject to stock and operational capacity.
Product images and colours are displayed as accurately as reasonably possible, but the appearance of colours may differ depending on your screen or device.
Measurements, sizes and handmade products may have reasonable variations.
We reserve the right to limit the sale of products or services by customer, geographic region or jurisdiction where reasonably necessary.
We may change product descriptions, prices, availability or discontinue products at any time.
Returns, refunds, cancellations and exchanges are governed by our Refund Policy.
PROHIBITED USES
You may not use the Website or its content:
• For any unlawful or fraudulent purpose.
• To infringe intellectual property, copyright, trademark or other proprietary rights belonging to Floof & Co. or any third party.
• To copy, reproduce, republish, distribute or commercially exploit Website content without permission.
• To upload or transmit viruses, malware, malicious code or other harmful material.
• To interfere with the security, functionality or operation of the Website.
• To scrape, crawl, mine or extract Website content or data through automated means where prohibited by law or without permission.
• To impersonate another person or provide false or misleading information.
• To use the Website in a manner that harms Floof & Co., its customers or any third party.
We reserve the right to restrict or terminate access where these conditions are violated.
OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications or services operated by third parties.
We do not control these third-party services and cannot guarantee their availability, accuracy or performance.
Your use of third-party tools is subject to the terms and policies of the relevant third-party provider.
THIRD-PARTY LINKS
The Website may contain links to third-party websites, products or services.
Floof & Co. is not responsible for the content, privacy practices, products, services, accuracy or availability of third-party websites.
Any transactions or interactions between you and third parties are undertaken at your own discretion.
USER COMMENTS, REVIEWS AND SUBMISSIONS
If you submit reviews, comments, suggestions, ideas, photographs, feedback or other materials to Floof & Co., you confirm that you have the right to provide that material.
Where legally permitted, you grant Floof & Co. permission to use, reproduce, edit, publish, distribute and display such content in connection with our business and marketing.
You must not submit unlawful, defamatory, abusive, misleading, infringing, obscene or malicious content.
You may not submit material containing malware, viruses or harmful code.
You are responsible for the accuracy and legality of content you submit.
PRODUCT INFORMATION, PRICING AND PROMOTIONS
We aim to provide accurate product and pricing information.
In the event of an error relating to pricing, product information, stock or availability, we may contact you with corrected information or cancel the affected order and issue an appropriate refund where applicable.
Unless otherwise stated, prices displayed on the Website are in Indian Rupees (INR).
Applicable taxes, delivery fees or other charges will be shown where required.
Promotional offers, discount codes and vouchers may be subject to specific terms, validity periods, product restrictions and availability.
Unless expressly stated otherwise, only one promotional code may be used per order.
ACCOUNT CREATION
Certain Website functions may require you to create an account.
You are responsible for maintaining the confidentiality of your account information and for providing accurate contact and delivery information.
You must notify us if you believe your account has been accessed without authorisation.
COMMUNICATIONS
When you place an order, create an account or otherwise provide your contact information, we may send communications relating to your account, purchases, deliveries, customer service and other transactional matters.
Marketing or promotional communications will be sent in accordance with applicable law and available consent preferences.
RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, cancellations, exchanges and store credits are governed by the Refund Policy published on the Website.
Different rules may apply to perishable products, custom products, bakery products, apparel, accessories and other product categories.
Customers should review the applicable Refund Policy before completing a purchase.
SHIPPING AND DELIVERY
Shipping terms, dispatch timelines, delivery estimates and related conditions are governed by the Shipping Policy available on the Website.
Delivery timelines are estimates and may be affected by availability, courier operations, weather, public holidays, location or other circumstances outside our reasonable control.
For Hyderabad bakery and other locally fulfilled orders, Floof & Co. may use third-party delivery services.
Delivery charges may vary depending on the order, location and delivery method and will be communicated or calculated where applicable.
Fresh bakery items, including cakes, pupcakes and similar products, may be prepared to order to maintain freshness.
INTELLECTUAL PROPERTY
Unless otherwise stated, the Website, Floof & Co. name, branding, graphics, photographs, designs, written content, logos and other proprietary materials belong to SAI KRIDHAY ENTERPRISE PRIVATE LIMITED or are used with appropriate permission.
Nothing on the Website grants users a licence to reproduce or commercially exploit this intellectual property unless expressly authorised in writing.
TERMINATION
These Terms remain effective while you use the Website or services.
We may suspend or terminate access to the Website where a user breaches these Terms, engages in unlawful activity or misuses the Website.
Obligations and liabilities arising before termination will continue where applicable.
GOVERNING LAW
These Terms and any separate agreements through which we provide products or services are governed by the laws of India.
Subject to applicable consumer-protection laws and other mandatory legal rights, disputes relating to these Terms will be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.
VOUCHERS AND PROMOTIONAL CODES
Floof & Co. may issue limited-period vouchers, discounts or promotional codes.
Each promotion may have separate conditions relating to eligibility, duration, products, minimum order values or other requirements.
Floof & Co. may modify or withdraw promotional offers in accordance with the applicable promotional terms and law.
ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy and any other policies displayed on the Website, constitute the agreement governing your use of the Website and purchases made through it.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
CONTACT
For customer service, order questions, shipping queries or product-related concerns, contact:
Floof & Co.
G-2-A & B, Ground Floor,
KKR Square, Sri Rama Colony,
Kavuri Hills Phase I, Madhapur Road,
Jubilee Hills, Hyderabad,
Telangana 500033, India
Email: orders@floofandco.com
Phone / WhatsApp: +91 88866 36346
Website: www.floofandco.com
SAI KRIDHAY ENTERPRISE PRIVATE LIMITED, operating under the trade name FLOOF AND CO (“Floof & Co.”)
