Shipping policy

SHIPPING POLICY

(floofandco.com/policies/shipping-policy)

Shipping & Delivery Policy

1. What We Deliver & Where

Bakery Products (Cakes & Fresh Items)
Fresh cakes and bakery items are available for delivery within Hyderabad only, or for pickup from our store at Madhapur Road, Jubilee Hills.

We strongly encourage store pickup for all bakery orders. Fresh cakes are delicate, and because we use third-party delivery partners, we cannot guarantee how your order will be handled in transit. Pickup eliminates this risk entirely.

Home delivery is available for customers who prefer it — however, please be aware that Floof & Co. is not responsible for any damage that occurs during transit.

All Other Products (Clothing, Accessories, Treats & Retail)
Selected non-perishable products — including pet clothing, accessories, treats, hampers, and retail items — are available for pan-India shipping as well as Hyderabad delivery.

2. Delivery Charges

Delivery is an additional convenience service. Charges apply to all orders regardless of product type or delivery location.

Hyderabad Delivery: The exact charge depends on your location and will be confirmed before payment.

Pan-India Shipping: Charges vary based on package weight, product type, and destination. The applicable charge will be confirmed at checkout before payment is processed.

3. Delivery Timelines

We do not guarantee specific delivery times. For same-day bakery orders, please allow a preparation window of approximately 3–4 hours, subject to product availability and slot.

4. Late Same-Day Bakery Delivery

Bakery orders placed between 8:00 PM and 11:59 PM for same-day delivery within Hyderabad are subject to a flat delivery charge of ₹300.

Late same-day orders are subject to product availability and our team's ability to prepare and dispatch the order safely. If we are unable to fulfil a late same-day order, our team will contact you to arrange the next available delivery slot or issue a refund, as applicable.

Orders placed after 12:00 AM will be treated as orders for the new calendar day and will follow the standard bakery delivery options available at checkout.

5. Order Pickup

Customers may pick up eligible orders directly from our store at Madhapur Road, Jubilee Hills, Hyderabad. Pickup is strongly recommended for all bakery items.

6. Damage During Transit

Floof & Co. uses third-party delivery partners and is not responsible for damage to orders that occurs during transit. This is why we encourage pickup, particularly for fresh cakes. If you have a concern about your order, please reach out to us at orders@floofandco.com and we will do our best to help.