Shipping policy

Shipping & Delivery Policy

FLOOF & CO. ("we" and "us") operates www.floofandco.com. By placing an order through our website or WhatsApp, you agree to the terms below.

1. General

Orders are subject to stock availability. We maintain accurate inventory counts, but occasional discrepancies may occur. In such cases, we will fulfil available items and contact you to discuss restocking timelines or a refund for unavailable items.

2. Store Pickup (Recommended)

We warmly encourage store pickup from our Madhapur Store — it is completely free.
Because many of our products are handcrafted and delicate, store pickup ensures your order reaches you in perfect condition. While we offer excellent delivery options, handling in transit can sometimes affect product quality, which is why we prefer you collect directly from us whenever possible.

3. Delivery Charges

Delivery charges are location-dependent and are paid directly to the delivery agent upon delivery. A flat packaging charge of ₹7 applies to all orders. Final delivery costs are confirmed based on your location.

4. Delivery Timelines

Product Category	Location	Delivery Time	Notes
Bakery Items (Cakes, Treats & Baked Goods)	Hyderabad	Same-day delivery available	Minimum 4 hours processing time required. Orders placed after 7:30 PM for same-day delivery incur a ₹300 additional charge.
All Other Products (Clothing, Retail, etc.)	Hyderabad	1–2 business days	—
Hampers, Clothing & Treats	Pan India	3–4 business days	Clothing

Same-Day Bakery Delivery — Important: We need a minimum of 4 hours to prepare your cake or baked item. Orders placed after 7:30 PM requesting same-day delivery will attract an additional charge of ₹300. Orders placed after 7:30 PM can also be scheduled for next-day delivery at no extra charge.

5. Dispatch Time

Orders are typically dispatched within 1–2 business days of payment confirmation (4 hours for bakery items, see above). Our Brand operates 7 days a week, 10 AM – 10 PM, including public holidays.

6. Change of Delivery Address

We can update your delivery address at any time before your order has been dispatched. Please contact us promptly at orders@floofandco.com or via WhatsApp.

7. Items Out of Stock

If an item is out of stock, we will dispatch in-stock items immediately and send remaining items once restocked, or process a refund — your choice.

8. Tracking Notifications

Upon dispatch, you will receive a tracking link to follow your shipment's progress via our delivery partner.

9. Delivery Time Exceeded

If your delivery has not arrived within the expected timeframe, please contact us at orders@floofandco.com so we can investigate with our delivery partner.

10. Sales Tax

All prices displayed on our website are GST-inclusive. No additional tax will be added at checkout.

11. Cancellations

We accept cancellations any time before your order has been dispatched. If your order has already been dispatched, please refer to our Refund Policy.

12. Damaged or Lost Parcels

Damaged in transit: If your parcel arrives damaged, please contact us immediately with photos. We will process a refund or replacement once the courier completes their investigation.

Lost in transit: If your parcel is confirmed lost by the courier, we will arrange a refund or replacement promptly.