Refund policy

REFUND POLICY

(floofandco.com/policies/refund-policy)

Returns & Refunds Policy

1. Perishable Items (Cakes & Fresh Bakery)

All bakery items — including dog cakes, cat cakes, and fresh baked treats — are perishable and cannot be returned.

Orders may be cancelled within 1 hour of placing the order online. Cancellations requested after the 1-hour window will be issued store credit in the form of a coupon code, redeemable at floofandco.com.

Floof & Co. ensures that no products past their expiry date are stocked or dispatched. Please note that we use third-party delivery partners for all deliveries. While we take care in packing your order, we are not responsible for any damage that occurs during transit. For quality concerns, please write to us at orders@floofandco.com.

2. Non-Perishable Items (Clothing, Accessories, Treats & Retail Products)

We accept returns on non-perishable items due to change of mind, provided:

A return request is raised within 7 days of receiving the item
The item is returned in its original packaging, unused and in resalable condition

Return shipping is at the customer's expense. Customers are responsible for arranging their own return shipment.

Once a return is received and accepted, a store credit will be issued for the value of the returned item. Original shipping charges are non-refundable. You will be notified by email or whatsapp once the credit has been processed.