Refund policy

Returns & Refund

1Refund 

All our goods are perishable and cannot be returned. Please note that orders can be cancelled only within 1 hour from the time of placing the order online. In the case that the customer wishes to cancel and order which surpasses the 1-hour time frame, Floof & Co will issue store credit in the form of a coupon code to be redeemed at our e-commerce store.

Grievances regarding perishable items We ensure that we do not stock or ship products that have passed their expiry date. For any quality issues of perishable items sold on the website, Floof & Co shall not be responsible for damage that occurs during shipping/transit. Do get in touch with us at orders@floofandco.com

2 Return

Due To Change Of Mind FLOOF AND CO. will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (FLOOF AND CO.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.